I just saved myself over $500!
Express.com Sucks!
Wow! What a freaking headache!
I made 2 purchases from express.com. The 1st order (placed on 9/22) went fine w/o any headaches. The 2nd order (placed on 9/26) was huge a headache...........
The 2nd order I placed was the wrong size so I immediately called customer service to make the corrections. This call was made within 5 minutes after placing the order. No big deal right?
Wrong! She too entered the wrong size and decided to ship it out. Noting that the 2nd order was needed by Saturday Oct 1st, 2011.
I had the 2nd order shipped 2nd day air. After realizing the wrong size, I contacted Express and once again, re-ordered the item in the correct size.
2 hours later, I received an email stating that they put a STOP SHIPMENT on the 2nd order (the shipment with the several items, 1 being the wrong size). WTH?
The 3rd order I made was only for 1 item. The 2nd shipment had several items so why did the put a stop shipment on it?
Since the 2nd order had multiple items. I had to re-order it. And the thing is, the lady I spoke with wanted to charge me for the new order and then credit me when they receive the 2nd order.
This after speaking with another rep stating that all I had to do was take what I needed from the 2nd order and return the wrong item. So why did they put a stop shipment?
Long story short, I cancelled the 2nd order and contacted FedEx to issue an RTS on the first order.
They could have made things right. But instead, I had 1 week of headaches trying to sort this shit out with them.
OH MY FUCKING GOD.
I'm glad that's over. Hopefully, they won't fuck up on the credits that are owed to me.
So instead of wearing what I wanted to, I will be wearing an old outfit. Oh wells.
Ok, the lesson here is, when buying something for an important occasion or special event, head over to the store!
Express.com Sucks!
Wow! What a freaking headache!
I made 2 purchases from express.com. The 1st order (placed on 9/22) went fine w/o any headaches. The 2nd order (placed on 9/26) was huge a headache...........
The 2nd order I placed was the wrong size so I immediately called customer service to make the corrections. This call was made within 5 minutes after placing the order. No big deal right?
Wrong! She too entered the wrong size and decided to ship it out. Noting that the 2nd order was needed by Saturday Oct 1st, 2011.
I had the 2nd order shipped 2nd day air. After realizing the wrong size, I contacted Express and once again, re-ordered the item in the correct size.
2 hours later, I received an email stating that they put a STOP SHIPMENT on the 2nd order (the shipment with the several items, 1 being the wrong size). WTH?
The 3rd order I made was only for 1 item. The 2nd shipment had several items so why did the put a stop shipment on it?
Since the 2nd order had multiple items. I had to re-order it. And the thing is, the lady I spoke with wanted to charge me for the new order and then credit me when they receive the 2nd order.
This after speaking with another rep stating that all I had to do was take what I needed from the 2nd order and return the wrong item. So why did they put a stop shipment?
Long story short, I cancelled the 2nd order and contacted FedEx to issue an RTS on the first order.
They could have made things right. But instead, I had 1 week of headaches trying to sort this shit out with them.
OH MY FUCKING GOD.
I'm glad that's over. Hopefully, they won't fuck up on the credits that are owed to me.
So instead of wearing what I wanted to, I will be wearing an old outfit. Oh wells.
Ok, the lesson here is, when buying something for an important occasion or special event, head over to the store!
